Operations Management in the Service Industry

question 75

Multiple Choice

Operations management in the service industry:

• A)is declining.
• B)a much larger share of total output is being produced by nonprofit organizations.
• C)is all about creating a good experience for those who use the service.
• D)is tied to the export sector.

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Definitions:

Cognitive Technique

Methods or strategies employed to improve mental processes such as learning, memory, and problem-solving.

Conceptual Setting

The framework or environment within which concepts or ideas are developed and understood, often influencing how they are perceived.

Emotional Setting

Emotional setting refers to the emotional tone or atmosphere of a place or situation, which can significantly affect individuals' feelings and behaviors.

Role-play Procedure

A method used in training or therapy involving participants adopting and acting out specific roles within simulated scenarios to explore behaviors and strategies.