Customer-Driven Organizations Require Managers to More Closely Direct and Control

question 169

True/False

Customer-driven organizations require managers to more closely direct and control their employees.
Customer-driven organizations will exceed their customers' expectations by empowering their front line employees.The movement toward empowerment suggests that lower level workers are likely to have less management oversight in the future.Managers will spend more time training,supporting,coaching,and motivating,and less time directly supervising lower level workers.

---

Definitions:

Arranging Trades

The process of facilitating exchange of goods, services, or financial instruments between parties.

Transactions

The act of conducting business or commercial dealings, involving the exchange of goods, services, or funds.

Middleman

An intermediary who facilitates transactions between buyers and sellers, potentially adding value in the distribution channel.

Arranging Trades

The process of organizing or facilitating exchanges of goods, services, or financial instruments between parties.