Customer Service Modules in CRM Systems Provide Tools for

question 42

Multiple Choice

Customer service modules in CRM systems provide tools for

• A) assigning and managing customer service requests.
• B) capturing prospect and customer data.
• C) identifying profitable and unprofitable customers.
• D) managing sales prospect and contact information.

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Definitions:

Adjusted Trial Balance

A list of all accounts and their balances after adjusting entries are made, used in the preparation of financial statements.

Closing Entry

Journal entries made at the end of an accounting period to transfer the balances of temporary accounts to permanent accounts, thereby preparing the books for the next period.

Income or Loss

Income or loss refers to the financial result of a company’s operations over a specific period, indicating profitability or deficit.

Adjusted Balances

Balances that have been modified to reflect corrections or adjustments to initial reported amounts, often in the context of bank accounts or financial statements.