SFA Modules in CRM Systems Would Provide Tools for

question 77

Multiple Choice

SFA modules in CRM systems would provide tools for

• A) assigning and managing customer service requests.
• B) capturing prospect and customer data.
• C) identifying profitable and unprofitable customers.
• D) managing sales prospect and contact information.

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Definitions:

Volatility

A statistical measure of the dispersion of returns for a given security or market index, often associated with the magnitude of price fluctuations.

Commodity Exposure

The extent to which a company's future earnings, assets, or liabilities are affected by fluctuations in commodity prices.

Coffee Shop

A retail establishment that sells coffee, tea, and sometimes light meals or snacks.

Cash Flows

The total amount of money being transferred into and out of a business, especially affecting liquidity.