Customer Relationship Management Applications Dealing with the Analysis of Customer

question 46

Multiple Choice

Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications.

• A) operational CRM
• B) analytical CRM
• C) operational SCM
• D) analytical SFA

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Definitions:

Labor Force Turnover

The rate at which employees leave a company and are replaced by new employees.

Labor Productivity

Average product of labor for an entire industry or for the economy as a whole.

No Shirking Constraint

A principle in labor economics that suggests wages are set to deter employees from shirking or underperforming.

Unemployment

The state of being without a job despite actively looking for work.