Non-Typical Business Problems with Causes and Effects That Are Rapidly

question 31

Multiple Choice

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

• A) MIS
• B) TPS
• C) ESS
• D) DSS

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Definitions:

OTC

Over-the-counter, a term used to describe securities trading conducted directly between parties without the involvement of a central exchange.

Total Quality Management

A philosophy of continually lowering costs and improving the provision of services and products to customers.

ISO 9000 Certification

A family of quality management standards designed to help organizations ensure they meet customer and stakeholder needs within statutory and regulatory requirements.

External Failure Costs

Costs incurred when a customer receives a defective product.