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In Scenario 18-1 above,management feels very strongly that the concept of six sigma also needs to be applied to customer service.Many customers have expressed their dissatisfaction with the current level of customer service.The difference between three sigma and four sigma levels in customer service in a company with 1,000 employees and 10 stages would be which of the following?
Networking Software
Programs that enable computers and devices to communicate over a network, facilitating data exchange, resource sharing, and communication.
Customer Benefit Plan
A plan that contains the nucleus of information used in the sales presentation.
Business Relationships
Connections and interactions between individuals or organizations that are based on professional interests and aimed at mutual benefits.
Customers' Needs
The requirements or desires that customers expect to be fulfilled by a product or service.
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