Customer Service Could Be the Competitive Advantage for a Business

question 39

True/False

Customer service could be the competitive advantage for a business.

---

Definitions:

B. F. Skinner

An American psychologist known for his work in behaviorism and the development of the operant conditioning theory.

Reinforcement Unit

A measure or instance of reinforcement, which can be positive or negative, used to increase the likelihood of a desired response or behavior.

Primary Reinforcer

A stimulus that is naturally rewarding and satisfies a basic biological need, such as food, water, or sleep.

Food

Any nutritious substance that people or animals eat or drink to maintain life and growth.