After Attending a Total Quality Management (TQM) Seminar, a Small

question 67

Multiple Choice

After attending a total quality management (TQM) seminar, a small business owner decides that her firm has a good customer focus and adequate tools and techniques. To be assured of a really strong quality program, however, she knows that she must now establish the proper

• A) statistical quality control.
• B) benchmarking.
• C) marketing research.
• D) organizational culture.

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Definitions:

Physiologist

A scientist who studies the functions and mechanisms of living organisms and their parts.

Anatomist

A scientist who specializes in the study of the structure of living things.

Neurologist

A medical specialist focused on diagnosing and treating disorders of the nervous system, including the brain and spinal cord.

Radiographs

Images produced on photosensitive surfaces or digital media by x-rays passing through an object, commonly known as x-rays.