Which Statement(s) Is (Are) Correct When Contrasting the Ability of Small

question 14

Multiple Choice

Which statement(s) is (are) correct when contrasting the ability of small and large businesses to handle customer complaints?

• A) Small businesses can potentially solve customer problems faster because a small firm is able to deal with problems as they arise.
• B) Large businesses typically have a more direct interaction with customers
• C) Large businesses have more customer service representatives which will result in better customer service.
• D) Small businesses can take longer to handle customer issues because of fear of loosing money.

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Definitions:

Culture

Encompasses the beliefs, customs, arts, and behaviors of a particular society, group, place, or time, forming the way of life for its people.

Beliefs

Shared ideas held collectively by people within a given culture.

Way of Life

The habits, behaviors, beliefs, and values that define how a person or group lives and interacts with their environment.

Culture Lag

The delay in cultural adjustments to changing social conditions.