Quality Is

question 66

Multiple Choice

Quality is

• A) the features of a product or service that ultimately satisfy the needs of customers.
• B) defined by The American Society for Quality.
• C) an all encompassing management approach to providing excellent products and service.
• D) a cornerstone of the national ISO 9000 process.

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Definitions:

Customer Expectations

The preconceived notions or standards that customers have towards products or services before purchasing them.

Strategic Objectives

Strategic objectives are specific goals a company sets to achieve its long-term vision, providing direction and framework for operational planning and decision-making.

Target Costing

A pricing strategy in which the selling price is set first, and then the production cost is reduced to meet the profit margin.

Cost Savings

The reduction in costs achieved through efficient management, production processes, or other savings strategies.