A Genuine Concern for Customer Needs and Customer Satisfaction Can

question 103

True/False

A genuine concern for customer needs and customer satisfaction can assist the TQM efforts of a small business.

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Definitions:

Inseparability

Characteristic of services that highlights the simultaneous production and consumption, making it impossible to separate the service from the service provider.

Service Provider

A company or entity that offers services to consumers or other businesses.

Evaluate

To assess or judge the value, performance, or significance of something systematically.

Inseparability

A characteristic of services indicating that they are produced and consumed at the same time, making the separation of service delivery from its consumption impossible.