To Establish an Effective Customer Service Program,what Should Be Completed

question 9

Multiple Choice

To establish an effective customer service program,what should be completed first?

• A)customer service quotient
• B)mystery shopper visit
• C)survey on customer attitudes
• D)Jezek's Zone analysis

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Definitions:

Entrepreneur's Potential Earnings

Represents the possible income or profits an entrepreneur can expect to make from their business ventures, considering risks and the opportunity cost of alternative employment.

Annual Lease

An agreement where a lessor allows a lessee to use a property for a period of one year in exchange for payment.

Entrepreneur's Forgone Interest

The potential interest income sacrificed by an entrepreneur when choosing to invest personal funds into their own business rather than in an interest-bearing account.