Match the Term with Its Definition

question 34

Multiple Choice

Match the term with its definition.
-Goal-oriented forces that organize and give direction to the tension caused by unsatisfied needs

• A)attitude
• B)culture
• C)customer experience management (CEM)
• D)customer lifetime value (CLV)
• E)customer relationship management (CRM)
• F)motivations
• G)needs
• H)opinion leaders
• I)perception
• J)perceptual categorization
• K)reference groups

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Definitions:

Relay Station

A facility that receives, amplifies, and retransmits signals to extend communications reach or broadcast range.

Peripheral Nervous System

The part of the nervous system that consists of the nerves and ganglia outside of the brain and spinal cord.

Voluntary Muscles

Muscles that are under conscious control, allowing movements such as walking, talking, and writing.

Skeletal

Pertaining to the framework of bones that supports the body, protects organs, and enables movement.