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The way in which a small provision in the large Rehabilitation Act of 1973 was used to make sweeping changes in the treatment of people with disabilities illustrates how
Superficial Agreement
Occurs when members of a group ostensibly agree on a decision to avoid conflict, despite underlying disagreements.
Effective Negotiation
Occurs when substance issues are resolved and working relationships are maintained or improved.
Quality
The standard of something as measured against other similar things; a degree of excellence.
Harmony
A state of agreement, consistency, or congruence between parts, individuals, or groups, often resulting in a more effective or pleasant outcome.
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