Following Is a List of Terms and Then a Series

question 24

Short Answer

Following is a list of terms and then a series of statements. Match the best term to each statement by filling in the letter before the term in the appropriate blank.
A. Primary emotions
AA. Mood
B. Secondary emotions
BB. Sentiment
C. McDonaldization
CC. Affect
D. Feeling rules
DD. Emotions
E. Socioemotional economy
EE. Expressive gestures
F. Physiological changes
FF. Emotion work
G. Transient sentiments
GG. Affect theory of social exchange
H. Emotional label
HH. Edgework
I. Activity
II. Emotional discrimination
J. Evaluation
K. Potency
L. Emotion culture
M. Sympathy account
N. Feelings
O. Power-status approach
P. Distributive justice
Q. Procedure justice
R. Interaction ritual
S. Emotional scripts
T. Emotional energies
U. Situational cues
V. Emotional cues
W. Cybernetic approach
X. Sociocentric model
Y. Theory of interaction ritual chains
Z. Fundamental sentiments
-____ Tell us how we should feel in different social interactions.

Analyze the relationship between customer satisfaction, quality goals, and organizational performance.

Discern the importance of employee welfare goals in creating a positive work environment and contributing to overall business success.

Understand market share as a critical indicator of company performance and its calculation.

Comprehend the role of marketing dashboards in monitoring and managing marketing performance.

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Definitions:

External Suppliers

Businesses or individuals that provide products or services to another company but are not part of the company's internal structure.

Performance Measures

Quantitative indicators used to assess how well an organization or individual is achieving its goals and objectives.

Incentives

Rewards or compensations offered to encourage specific behaviors or actions, often used to motivate employees or customers.

Motivating

The process of encouraging individuals to perform activities or behaviors to achieve a particular outcome or goal.