Which of the Following Is NOT One of the Three

question 16

Multiple Choice

Which of the following is NOT one of the three key variables in the theory of planned behavior?

• A) subjective norms
• B) behavioral attitudes
• C) self-esteem
• D) perceived behavioral control

---

Definitions:

TQM Program

"Total Quality Management" program; an organization-wide effort to infuse quality into every activity through continuous improvement.

Centralized Decision-Making

A decision-making approach where major decisions are made by a small group or single entity within the organization, often at the top level.

Continuous Improvement

A sustained effort to refine products, services, or processes with gradual and radical enhancements.

PDCA

An iterative four-step management method used in business for the control and continuous improvement of processes and products. It stands for Plan-Do-Check-Act.