When We Rely on Others to Find Out What Is

question 3

Multiple Choice

When we rely on others to find out what is true or appropriate, this is _____; when we rely on others to determine what to do to be accepted, this is _____.

• A) public compliance; private acceptance
• B) private acceptance; public compliance
• C) informational influence; normative influence
• D) normative influence; informational influence

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Definitions:

Planning

The process of making plans for something, including setting goals, strategies, and actions.

Controlling

is one of the four major functions of management, focusing on monitoring performance and making adjustments to achieve goals.

Upside-Down Pyramid

A view of organizations that shows customers at the top being served by workers who are supported by managers.

Customers

Individuals or organizations that purchase goods or services from a business or seller.