Ervin Goffman Used the Concept of _____ to Describe How

question 14

Multiple Choice

Ervin Goffman used the concept of _____ to describe how individuals present themselves in favorable ways.

• A) impression management
• B) dramaturgy
• C) frame analysis
• D) role distancing

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Definitions:

Customer Relationships

The ongoing interactions and engagements a business has with its customers, aiming to foster loyalty and satisfaction.

OTC Cycle Variability

The fluctuations in the duration and efficiency of Over-The-Counter (OTC) drug marketing and sales processes.

Order Cycle

The complete sequence of processes from order placement to delivery of goods to the customer, impacting lead time and customer satisfaction.