If the Company's Workers Have Scant Existing Knowledge, Their "Absorptive

question 3

True/False

If the company's workers have scant existing knowledge, their "absorptive capacity" to learn new knowledge will be limited.

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Definitions:

Interactive services

Services that allow for two-way communication between the service provider and the user, often leveraging technology for real-time engagement.

Reallocating resources

The process of distributing or redirecting assets, money, or personnel to different areas or projects to improve efficiency or outcomes.

Service improvements

Initiatives aimed at enhancing the quality, efficiency, and effectiveness of services provided by an organization.

Importance

The quality of being of great significance or value.