Successful Implementation of the Differentiation Strategy Requires a Structure That

question 96

Multiple Choice

Successful implementation of the differentiation strategy requires a structure that:

• A) has specialized jobs.
• B) decentralizes decision making.
• C) focuses on the finance function.
• D) is dominated by the operations function.

---

Definitions:

Total Quality Management Controls

Strategies and tools used in Total Quality Management (TQM) to ensure that products or services meet specific quality standards and customer satisfaction.

Formalization

The degree to which an organization uses rules, procedures, and written documentation to standardize behaviors and decisions.

Process Controls

Systems and procedures implemented to regulate and guide processes, ensuring they meet certain standards or achieve desired outcomes.

Conglomerates

Firms that own several different unrelated businesses.