In Order to Meet and Exceed Customer's Expectations, Firms Must

question 124

Multiple Choice

In order to meet and exceed customer's expectations, firms must:

• A) constantly manipulate customers' perceptions of their needs.
• B) answer the questions: who, what, when, where, how, and why as they apply to customers.
• C) continuously improve, innovate, and upgrade their core competencies.
• D) successfully defend their established core competencies from imitation by competitors.

Recognize how courts interpret and apply promissory estoppel in relation to oral contracts and the statute of frauds.

Understand enforceability conditions of oral promises in specific situations.

Comprehend the statute of frauds and its application to various agreements.

Recognize the importance of writing in making certain agreements enforceable.

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Definitions:

Remedial Training

A specialized training program designed to improve skills or knowledge in specific areas where deficiencies have been identified.

Managerial Positions

Roles within an organization responsible for planning, leading, organizing, and controlling to achieve business objectives.

Politically Proactive

The attitude or approach of actively engaging with or influencing political processes and decisions.

Politically Reactive

Describes individuals or organizations that respond or adapt to political changes rather than taking initiatives to influence such changes.