The Best Source of Information About What Knowledge,skills,and Abilities a Salesperson

question 21

Multiple Choice

The best source of information about what knowledge,skills,and abilities a salesperson needs to have is:

• A)the salesperson's job description
• B)the company's human resources department
• C)the employee handbook
• D)the industry guide for salespeople
• E)the Dale Carnegie Institute website

---

Definitions:

Good Advice

Useful and effective recommendations or guidance, generally based on wisdom or expertise.

Tell And Sell

A communication approach where information is told to others with the intention of persuading them to buy into or accept a concept, idea, or product.

Command-And-Control

A management style characterized by strict discipline and a clear hierarchy, where decisions come from the top.

Theory X

A theory of management that assumes individuals are inherently lazy and will avoid work if possible, necessitating a controlling management style.