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What Are KSAs? Where Can Training Developers Find the Specific

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What are KSAs? Where can training developers find the specific KSAs a salesperson should be trained in?


Definitions:

Prospects

Individuals or businesses that are potential customers and have been identified as likely to purchase.

Sales Objection

The prospect’s opposition or resistance to the salesperson’s information or request.

Opposition

Resistance or dissent expressed against an idea, action, or authority.

Practical Objection

An overt objection based on real or concrete causes.

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