If Positive Methods of Encouraging Salespeople to Use CRM Systems

question 54

Multiple Choice

If positive methods of encouraging salespeople to use CRM systems are not effective,some managers have instituted penalties for non-use such as:

• A)asking salespeople to submit written statements about why they are not using the software
• B)awarding prizes to salespeople who record all their sales calls in the CRM software
• C)withholding salaries or suspending benefits
• D)providing remedial training courses in computer skills before salespeople can begin training on the CRM system
• E)refusing to accept sales records not filed through the CRM system

---

Definitions:

Proper Diet

A balanced nutritional plan that provides the body with the essential nutrients, vitamins, and minerals required for optimal health and functioning.

Kubler-Ross

A model that outlines the five stages of grief (denial, anger, bargaining, depression, acceptance), originally described by Elisabeth Kübler-Ross.

Five Stages

A reference to a model or process that is divided into five distinct phases, often used in psychological, medical, and other scientific contexts.

Dying

The process of approaching the end of life, characterized by the gradual cessation of bodily functions leading to death.