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What is the common feature of Steven Covey's principle-based leadership theory and the servant leadership model? In what way are they different?
ISO 9000 Certification
A family of quality management standards designed to help organizations ensure they meet customer and stakeholder needs within statutory and regulatory requirements.
External Failure Costs
Costs incurred when a customer receives a defective product.
Appraisal Costs
Costs related to identifying defective units before they are shipped to customers.
Optimum Quality Level
The level of quality at which the total cost associated with quality management (including prevention, appraisal, and failure) is minimized.
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