The Owner of a Small Engines Repair Company Has Attended

question 97

Multiple Choice

The owner of a small engines repair company has attended a seminar on quality management and is determined to improve quality performance.What should this owner recognize about training employees in quality goals and procedures?

• A) Quality training can produce substantial,measurable quality improvements relatively quickly.
• B) Direct supervisory one-on-one instruction is the only training procedure that shows consistent results.
• C) Quality training gradually raises quality-consciousness but must be pursued for two or three years before significant improvements can be detected.
• D) Quality performance and workmanship are not good topics for training because careful work habits must be developed,if they are ever developed,on a personal basis over many years.

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Definitions:

Commitment

The state or quality of being dedicated to a cause, activity, or job.

Compliance

The act of conforming to rules, standards, or instructions, often in a legal, ethical, or organizational context.

Resistance

Opposition or pushback against proposals, changes, or directives perceived as unwanted or detrimental.

Exchange Tactic

is a strategy in negotiations where something is offered in return for something from the other party.