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Define Total Quality Management (TQM)and Describe Its Importance to Small

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Essay

Define total quality management (TQM)and describe its importance to small firms.


Definitions:

In-House Agency

Consists of the company’s own advertising staff, who may provide full services or a limited range of services.

Ad Copy

The text or written content in an advertising message that aims to inform and persuade potential customers about a product or service.

Panel Of Consumers

A selected group of customers who provide continuous feedback on products, services, or marketing strategies over time.

Jury Tests

Research methods involving groups of people who evaluate a product, service, concept, or advertising campaign before it is launched to the public.

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