During the Post-Project Meeting with the Customer, Which of the Follow

question 23

Multiple Choice

During the post-project meeting with the customer, which of the follow results is the best outcome to occur?

• A) The customer expresses how the project met or exceeded expectations.
• B) The project manager is surprised that the customer is not completely satisfied.
• C) The customer expresses concerns about the project process.
• D) The customer is surprised by the benefits of the project.

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Definitions:

Memory

The mental ability that allows for the keeping, maintaining, and recovering of information throughout time.

Effortful Processing

Encoding that requires attention and conscious effort.

Long-Term Retention

Long-term retention is the continued storage of information over an extended period, allowing it to be recalled later.

Testing Effect

The phenomenon that long-term memory is increased when some of the learning period is devoted to retrieving the to-be-remembered information through testing with proper feedback.