A Good Way to Overcome Employee Resistance to Controls Is

question 32

True/False

A good way to overcome employee resistance to controls is to make threats even if you can't back them up.

---

Definitions:

Order-Getters

Sales personnel whose main function is to establish and nurture relationships with new customers, often utilizing persuasive skills to secure orders.

Order-Takers

Sales personnel whose primary job is to take orders from buyers rather than actively selling or persuading.

Customer Advocacy

The act of supporting or recommending a company's products or services by its customers, often influenced by positive experiences.

Customer Service

All of the activities a firm engages in to satisfy the needs and wants of its customers.