TQM Focuses on Ultimate Client Satisfaction

question 47

True/False

TQM focuses on ultimate client satisfaction.

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Definitions:

Nonexcludability

Nonexcludability is a feature of public goods where it is not possible to prevent individuals from consuming the good, irrespective of whether they have contributed to its provision.

Public Goods

Goods that are non-excludable and non-rivalrous, meaning no one can be effectively excluded from use and use by one does not reduce availability to others.

Optimal Quantity

The amount of a good or service that yields the highest net benefit to producers and consumers, considering costs and benefits.

Marginal Benefit

The surplus happiness or utility experienced from using an extra unit of any good or service.