Lucinda Used the Copy Machine Break Down as an Opportunity

question 22

Multiple Choice

Lucinda used the copy machine break down as an opportunity to teach her new employee Daniel how to fix the machine.What training concept is this an example of?

• A)self-directed learning
• B)virtual classroom
• C)teachable moment
• D)coaching

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Definitions:

Business

The organized efforts and activities of individuals to produce and sell goods and services for profit.

External Force

Factors outside an organization that can affect its performance or operations, such as market trends, regulatory changes, or economic conditions.

Organizational Change

Organizational change involves the process through which companies modify major components of their operations, structures, or strategies to address internal or external opportunities or challenges.

Customer Feedback

Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or a service, often used for improvement and adjustments.