Which of the Following Statements About Customer Perceptions of Service

question 48

Multiple Choice

Which of the following statements about customer perceptions of service and consumer purchase intentions is true?

• A) There is no relationship between customer perceptions of service and any consumer intentions
• B) While there is no relationship between customer perceptions of service and purchase intentions,there is a strong relationship between perceptions of superior service and increased word-of-mouth communications
• C) Researchers suspect there is little relationship between a customer perception of service and his or her intent to buy
• D) Customer perceptions of service affect consumer intentions in several positive ways-including the purchase intention
• E) Customer expectations - not perceptions - affect consumer behavioral intentions

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Definitions:

Class Variables

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Primitive Variables

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JOptionPane

JOptionPane is a class in the Java Swing package used to make simple pop-up windows that provide messages or request input from the user.