Inadequate Customer Communication Occurs When

question 50

Multiple Choice

Inadequate customer communication occurs when:

• A) The services have synchronized supply and demand
• B) Customers are experienced users of the service
• C) The services are low in credence qualities
• D) The service is difficult for the customer to evaluate even after it has been delivered
• E) The services are high priced

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Definitions:

Direct Approach

A communication strategy that involves presenting the main point or request at the beginning of the message.

Recommendations

Suggestions or advice given based on analysis or experience, aimed at guiding decisions or actions.

Analytical Report

A document that provides detailed analysis on a specific topic, often used to support decision-making by presenting facts and analysis.

Conclusions and Recommendations

The final section of a document or presentation that summarizes the findings and suggests actions or solutions based on those findings.