Because He Has a Busy Practice,new Patients for Dentist Dr

question 53

Multiple Choice

Because he has a busy practice,new patients for dentist Dr.Kirby Brown are informed that,unless there is an emergency,the first available appointment will be in three months.If they accept the appointment,they will be reminded of their appointment by a courtesy call.This first visit will take about an hour.On this visit,their teeth will be cleaned and x-rayed,their gums will be examined and the dentist will talk to them about future dental treatment needs.Dr.Brown is _____________ to manage customer expectations.

• A) Managing horizontal communications
• B) Making realistic promises
• C) Offering a service guarantee
• D) Offering choices
• E) Coordinating external communication

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Definitions:

Interpersonal Factors

Elements that affect social interaction and relationships between individuals, including communication and social skills.

Relapse

Returning to a previous state of illness or deteriorating behavior after a period of improvement or recovery, especially in the context of addiction.

SASSI-3

The Substance Abuse Subtle Screening Inventory-Third Edition, a psychological screening measure designed to identify individuals with substance dependency issues.

AUDIT Screening

An Alcohol Use Disorders Identification Test designed to screen for excessive drinking and identify potential alcohol problems.