When a Customer Does Not Understand His or Her Role

question 15

Multiple Choice

When a customer does not understand his or her role in the service delivery process,he or she is contributing to provider:

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Listener

A person who actively receives and pays attention to audio information, sound, or music, often in communication or entertainment contexts.

Ideological Reasoning

Reasoning or argumentation that is heavily influenced by a specific set of beliefs or ideology.

Risks Associated

Risks associated refer to potential negative outcomes or dangers that are linked to an action, decision, or situation.