The _____ Dimension of Service Quality Is Highly Dependent on Employees

question 26

Multiple Choice

The _____ dimension of service quality is highly dependent on employees' ability to communicate their credibility and to inspire trust and confidence.

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Equipment

Tangible, long-term assets used in the operations of a business, not intended for sale.

Supplies

Supplies are consumable items used in the everyday operations of a business, such as office materials, that are not resold to customers.

Open Account

a method of credit where the seller ships goods or provides services to a buyer under an agreement to bill them later or on a recurring basis.