Which of the Following Is an Element of the Servicescape

question 43

Multiple Choice

Which of the following is an element of the servicescape for the Fred Astaire Dance Studio?

• A) Its parquet dance floor
• B) Its ad in the Atlanta Journal-Constitution
• C) How experienced its dance instructors are
• D) Business cards handed out by instructors
• E) A brochure describing its dance lessons and its various payment plans

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Definitions:

Job Characteristics Model

Five core dimensions of jobs: skill variety, task identity, task significance, autonomy, and feedback

Skill Variety

The degree to which a job requires a range of different skills and talents to perform tasks effectively.

Job Characteristics Model

A theory that proposes that any job can be described in terms of five core job dimensions: skill variety, task identity, task significance, autonomy, and feedback, which impact three critical psychological states, leading to enhanced work outcomes.

Task Significance

The degree to which a job has a significant impact on the lives or work of other people either in the immediate organization or in the external environment.