Based on the Framework for Understanding Physical Environment-User Relationships,browsing in a Retail

question 17

Multiple Choice

Based on the Framework for Understanding Physical Environment-User Relationships,browsing in a retail store is a(n) :

• A) Internal response moderator
• B) Individual behavior
• C) Cognitive response
• D) Servicescape dimension
• E) Internal response

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Definitions:

Self-determination

The process by which a person controls their own life.

Competence

Competence is the ability to do something successfully or efficiently, often reflecting a person's skill, knowledge, and experience in a particular area.

Autonomy

The right or condition of self-government, or in a broader sense, the capacity of an individual to make an informed, uncoerced decision.

Enduring Relationships

Long-lasting interpersonal connections characterized by emotional bonds, support, and mutual respect.