Based on the Framework for Understanding Physical Environment-User Relationships,a Person's

question 27

Multiple Choice

Based on the Framework for Understanding Physical Environment-User Relationships,a person's ___________ to the servicescape is what influences his or her behavior in the service environment.

• A) Approach to
• B) Commitment to
• C) Affiliation with
• D) Internal response to
• E) Route to

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Definitions:

Equality

Fairness and justice achieved through same treatment.

Tokenism

The practice of making only a perfunctory or symbolic effort to be inclusive to members of minority groups, especially by recruiting a small number of people from underrepresented groups in order to give the appearance of equality within a workforce.

Equity

The concept of fairness and justice within the context of society, often related to issues of wealth, opportunities, and rights.

Intersectionality

A framework for understanding how aspects of a person's social and political identities combine to create different modes of discrimination and privilege.