Because Appropriate Hard Measurements Are Not Always Intuitive or Obvious,the

question 12

Multiple Choice

Because appropriate hard measurements are not always intuitive or obvious,the potential for counting or tracking an irrelevant aspect of operations is high.Thus,it is often desirable to link operational performance measures with _________ to be sure they are strongly correlated.

• A) Tangible measurements
• B) Basic measurements
• C) Soft measurements
• D) Formal standards
• E) Customer panels

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Definitions:

ANOVA

A statistical method used to compare the means of three or more samples to determine if at least one of the sample means is significantly different from the others.

Assumptions

Premises or statements accepted as true without needing proof, used as the basis for reasoning, discussion, or calculation.

Normally Distributed

Refers to a probability distribution that is symmetric about the mean, showing that data near the mean are more frequent in occurrence than data far from the mean.

Equal Variances

A term referring to situations where different samples or populations have similar or identical variability or spread in their data.