After an Airplane Arrives at Its Gate and Passengers Disembark,it

question 23

Multiple Choice

After an airplane arrives at its gate and passengers disembark,it is cleaned,restocked with food and beverages and refueled by maintenance workers before the next set of passengers board and the airplane departs on its next flight.The activities performed by maintenance workers to prepare the airplane for its next flight is part of which section of the service blueprint?

• A) Customer actions
• B) Onstage contact employee actions
• C) Backstage contact employee actions
• D) Support processes
• E) Audience actions

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Definitions:

Safety Roadblock

A barrier or measure implemented to enhance safety by preventing accidents or unsafe situations.

Seat Belt

A safety device in vehicles, designed to secure the occupant against harmful movement that may result during a collision or a sudden stop.

Bull's Eye

The center of a target, often used in the context of achieving precision or pinpoint accuracy.

Probability

A measure of how likely an event is to occur, expressed as a number between 0 and 1.