In a Service Blueprint,the Line of Internal Interaction Separates

question 40

Multiple Choice

In a service blueprint,the line of internal interaction separates:

• A) Customer actions from onstage contact employee actions
• B) Backstage contact employee actions from support processes
• C) Onstage contact employee actions from backstage contact employee actions
• D) Onstage contact employee actions from support processes
• E) Customer actions from backstage contact employee actions

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Definitions:

Mental Rehearsal

The practice of visualizing or mentally practicing a task or performance in advance.

Ability to Adapt

The capacity to adjust to new conditions or environments, showing flexibility and resilience.

Educational Background

The formal schooling or training an individual has received, often influencing their skills, knowledge, and career opportunities.

Job Skills

The expertise or talent needed to perform specific tasks and duties proficiently in the workplace.