Examlex
During which stage of the service innovation and development process are demand analysis,revenue projections,cost analyses and operational feasibility assessed?
Punishment
The imposition of a penalty as retribution for an offense or undesirable behavior.
Reinforcement
A process in psychology and behavior analysis that strengthens a behavior or response due to the application of a stimulus (reward or punishment) after the behavior occurs.
Unpleasant Consequence
An undesirable result or effect that follows a particular action or decision.
Law of Immediate Reinforcement
A principle stating that behaviors are more likely to be repeated when they are immediately followed by a positive reinforcement.
Q26: The _ dimension of service quality is
Q34: Benford Bank hired marketing researchers when it
Q37: Word-of-mouth communication about a service may be
Q42: Flying across the Pacific Ocean is an
Q48: Phone encounters are a type of _
Q52: Inadequate vertical communications will broaden provider gap
Q55: Which of the following statements about complaint
Q60: Many companies find themselves in the position
Q62: Trailer calls are also called:<br>A) Prospecting calls<br>B)
Q63: The first step in the new service-development