When a Guest Staying at the Marriott Marquis in New

question 9

Multiple Choice

When a guest staying at the Marriott Marquis in New York calls room service to order dinner,which of the following is an example of a backstage contact employee action?

• A) Marriott food service order clerk takes guest's order
• B) Guest receives meal from Marriott food delivery person
• C) Guest calls room service
• D) Marriott chef prepares meal
• E) Marriott food delivery person delivers meal to guest

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Definitions:

Important Feature

A critical or essential aspect, characteristic, or attribute that significantly influences or determines nature or outcome.

Persistent Effort

Consistent and continuous application of determination and hard work towards achieving a specific goal or overcoming a challenge.

Performance

The act or process of executing or performing an action, task, or function.

Goal

The object or aim of an action.