In a Service Blueprint,the Line of Internal Interaction Separates

question 40

Multiple Choice

In a service blueprint,the line of internal interaction separates:

• A) Customer actions from onstage contact employee actions
• B) Backstage contact employee actions from support processes
• C) Onstage contact employee actions from backstage contact employee actions
• D) Onstage contact employee actions from support processes
• E) Customer actions from backstage contact employee actions

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Definitions:

Blue Collar

A term used to describe workers in manual labor industries or occupations, often involving physical work and typically requiring protective clothing.

Manual Wage Workers

Refers to laborers who perform physical tasks and are compensated based on hourly rates or fixed salaries, often in sectors like manufacturing, construction, and maintenance.

Shop-Floor

The area in a manufacturing facility where goods are produced or assembled.

European Industrialization

The transformation from agrarian and handicraft economies to industrial and machine-manufacturing dominated societies in Europe, beginning in the late 18th century.