A Consumer Is More Likely to Complain When

question 33

Multiple Choice

A consumer is more likely to complain when:

• A) The individual's involvement with the product being purchased is low
• B) The level of ego involvement in the purchase is high
• C) He or she is the only one who experienced service failure
• D) The purchase is one that is made routinely
• E) Service failure costs less than $5.00

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Definitions:

Tropical Forests

Dense forests located in the equatorial region, characterized by high biodiversity and significant annual rainfall.

Northern Hemisphere

The half of Earth that lies north of the equator, characterized by specific climatic patterns and day-length variations.

Biome

A large community of plants and animals that occupies a distinct region defined by its climate, soil, and vegetation types.

Mangroves

Tropical plants that grow in saline coastal waters, known for their complex root systems that provide habitats for a variety of organisms.