As the Flight Attendant Listened to the Business Traveler Complain

question 63

Multiple Choice

As the flight attendant listened to the business traveler complain about having to sit in the plane and wait for two hours before the plane took off,the attendant sorted through some magazines,got a blanket for another passenger and clearly ignored the legitimate complaints of the businessperson.This is clearly a problem with:

• A) Functional fairness
• B) Service equity
• C) Interactional fairness
• D) Distributive fairness
• E) Relationship management

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Definitions:

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