Examlex
The empowerment of employees is a useful tool in service recovery.
Small Discrepancy
a minor difference or deviation from what is expected, generally not sufficient to cause concern.
Auto-motive Theory
The theory suggesting that motivations can be automatically triggered by environmental cues without conscious intention.
Goal-related Stimuli
External cues or information that can influence motivation and action toward achieving a goal.
Higgins's Self-discrepancy Theory
A theory positing that individuals experience emotional discomfort or psychological distress due to discrepancies between their actual self, ideal self (aspirations), and ought self (sense of duty or obligation).
Q28: Overuse or under use of service can
Q34: Even though some service providers would like
Q34: Identify a true statement about application forms
Q37: Word-of-mouth communication about a service may be
Q40: Which of the following is NOT an
Q43: Provider _ is the difference between customer
Q51: Convention hotels provide meeting rooms and banquet
Q60: Attributions influence perceptions of satisfaction with services.
Q60: The characteristic of a service that means
Q73: The most common form of felt stress