________ Refers to the Actions Taken by an Organization in Response

question 59

Multiple Choice

________ refers to the actions taken by an organization in response to a service failure.

• A) Service recovery
• B) Service paradox
• C) Service inconsistency
• D) Outcome fairness
• E) Procedural recovery

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Definitions:

Culture

The shared beliefs, customs, norms, behaviors, and artifacts of a specific group of people.

Monocular Depth Cue

Visual information that allows one to judge distance and depth using one eye.

Binocular Depth Cue

The visual information taken in by two eyes that enables the perception of depth and distance.

Difference

A point or way in which people or things are not the same, often used in the context of comparing or contrasting entities.